KDSN RADIO News
Susan Zeman: A Friendly Face with a Creative Spirit at MRHC
.JPG)
For many patients at Manning Regional Healthcare Center (MRHC), the first person they see when they walk through the door is Susan Zeman. As a Patient Services Representative, Susan plays a key role in setting the tone for each patient's visit. With a warm smile, a familiar face, and a genuine desire to help, she’s an important part of what makes MRHC feel welcoming.
Before joining MRHC, Susan spent over two decades working at the Manning Pharmacy as a pharmacy technician. That experience gave her a strong foundation in patient care and familiarity with the community she now serves at the hospital.
As a patient services representative, Susan is often the first point of contact for patients, answering questions, offering guidance, and helping ease any anxiety they may feel. “We try to be welcoming and informative,” she says. “Our role has a direct impact on the overall patient experience.” A responsibility she takes seriously.
Her supervisor, Michelle Starman, says Susan’s impact goes far beyond what patients see at the front desk. “Susan is always willing to lend an extra hand, whether it’s for a coworker or one of our patients needing assistance,” she shares. “She has a positive attitude that has brought our patients a sense of security over the phone or in person! We are lucky here at MRHC to have Susan in the admissions department.”
Susan credits Michelle with helping create a supportive and uplifting work environment. “Michelle is always positive and makes us feel appreciated,” Susan notes. “She’s very supportive of our needs, and that makes a big difference.”
The collaborative spirit at MRHC is another reason Susan enjoys coming to work each day. “Our department works really well together,” she says. “We have good communication, and we’re flexible when it comes to time off and personal needs. It’s a great team.”
But there’s more to Susan than her role at MRHC. Outside of work, she’s a talented and passionate artist with a deep appreciation for the beauty of the world around her. “I have many hobbies, probably too many!” she laughs. “I inherited my love of creating from my late mother, who was a true artist. Photography is one of my main interests, and my photos have been featured in magazines and even displayed at the Iowa State Fair.” She also enjoys painting, making bracelets and sun catchers, and finding inspiration in the natural world during long walks. “About 80% of the artwork in my home is my own,” she says proudly.
Susan’s creativity, kindness, and commitment to helping others make her a valuable member of the MRHC team and a bright presence for her coworkers and the patients she serves. Whether she’s welcoming someone at the front desk or capturing the perfect photo of a sunset, Susan brings heart and artistry to everything she does.
